What Our Clients Say About Us

In 2023 we surveyed our clients. This is what they said about us:

100% said we obtained sufficient information about them to understand their needs and objectives.

100% said we explained Investment Risk so that they understood.

100% said we explained our recommendations.

100% said our recommendations met their objectives.

100% said we provided clear explanations and they felt comfortable asking questions.

100% said we kept them informed throughout the advice process.

100% said our client support staff were Very Good or Excellent.

100% said our overall service was Very Good or Excellent.

100% said they would use us again.

We also asked them to add any further comments they wanted to make. Here are some of the comments we received:

• My adviser Brian was EXCELLENT! He understood my questions and explained in detail my options. Brian has been a tremendous help, and he is an asset to the company.
• Very Sensitive handling.
• Really simplified things.
• Knowledgeable & Suitable advice.
• Always available for a follow up and promptly responds.
• We have a huge amount of confidence in the advice we receive from Hannah. She has taken the trouble to understand our unique situation and is a pleasure to deal with.
• Thank you for all your hard work and personal touch.
• Hannah has been excellent in ascertaining our needs and requirements and on one occasion, following my email which indicated some uncertainty on my part, she immediately telephoned with useful advice, and this was much appreciated.
• I have dealt with Carl for many years and his advice has always been first class. There is no other financial adviser I would user is how highly I rate Carl.
• Carl is always very patient thorough and explains everything clearly. Figures are not my strong point and I do tend to glance over! However, I trust Carl and are very happy with the service and care.
• I came to your company through a friends’ recommendation of Gareth Cockin. So far all is good, and I am happy to be following your advice.
• I was really impressed with Carl; he is really approachable and also thorough in his research and in how explained things. Also, when contacted he always gets back quickly, which is very important. I have recommended Carl to friends, which is always a good sign.
• Very thorough and explained things well.
• Definitely, we were not rushed at all.
• Thanks to Brian McHenry for excellent advice. The cashflow projections and scenario plans within the recommendation report were particularly helpful for my financial decision making.
• Carl was helpful and explained our finances and recommendation for investment in a clear way. Waiting for further advice regarding our investments.
• Good Clear advice. Carl is always easy to get a hold of and responds quickly. Just waiting for further advice.
• Brian made the process easy for us. He was competent, helpful, and thoughtful and made us well supported.
• Our Overall experience with Hammond Raggett – Gareth Cockin has always been positive. Gareth always explains everything fully and answers all questions, so we fully understand, it’s a stress free and easy experience.
• I have always found Carl to be very supportive in providing me with trusted financial advice. As a widow it has been a comfort to know that Carl is always honest and acts with integrity.
• I was completely ignorant of what to do and once I’d met Carl, I felt very confident that I was in good hands and that his expertise was sound and perceptive to my needs. He was patient and explained everything.
• I have had excellent support through a period of bereavement and of ill-health. I would highly recommend your company. Richard leigh is a very-well informed, supportive, and hardworking adviser! Thank You.
• I have found that Carl Martin is an excellent adviser. He has excellent people skills and I feel that my investments are in safe hands.
• We have been with the company for a long time. We trust the company 100%. We like how the company is always evolving and putting customers first.
• Very Happy with Gareth and his overall support in moving my pension plan.
• Stella reinforced Malcolm’s position on his retirement. Stella now knows our financial and family position very well and makes suggestions or gives advice with our circumstances to the fore.
• You are evidently well over the line from a knowledge/compliance perspective and, most significantly, we trust you!
• We have built up total trust in Stella. I am afraid I really struggled to understand the world of pensions and investments and have to admit to not really wanting to understand it, so I am particularly grateful to be able to totally trust and rely on Stella for her advice and help. I think she is in a particularly honest and sincere person whom Colin and I trust implicitly to always give us the best advice.

In addition, a number of clients have commented about us as follows:

“I would just like to say thank you for your help in negotiating the annuities minefield on my behalf. My first payment has been received and I note that you also managed to obtain an enhanced annuity for me. I would also like to take the opportunity to thank you for your advice over the years. I have no doubt that my retirement fund is far healthier thanks to my relationship with Hammond, Raggett and Co.”

David, East Sussex

“We cannot speak highly enough of the quality of advice and personal service that we have experienced from Stephen.  He is professional, thoughtful, understanding and will always go out of his way to ensure his clients are both happy and confident in their decision making.

Our journey has now taken us into retirement, and we continue to work closely with Stephen and the team at Hammond Raggett in the knowledge that the planning and investment for retirement continues to receive the same high standard of personal attention.”

Alan and Gail, Lancashire

In my case I came to Hammond & Raggett to discuss the potential transfer of a pension to a managed fund. Considering the transfer was probably the most significant decision I will make over my personal finances in my lifetime, Hammond & Raggett provided an excellent detailed financial analysis of the options open to me in advance of my meeting.

In my one to one meetings with Hammond & Raggett they explained clearly the financial implications giving the pros and cons of any decision in language that was easy to understand. Once the decision was made the follow up service and administration has been excellent. The fund was set up last November and I receive regular updates on the investment strategy. I feel I can call on their services at any time should I need them.

I regard Hammond & Raggett as a trusted advisor and have complete confidence in their ability to service my personal financial requirements.

Ian, Managing Director, Insurance Broker

“I was first recommended to Hammond Raggett and Co. Ltd at least 10 years ago. Since then, Hammond Raggett have looked after my pension scheme and other financial products. I have always felt very comfortable with the firm in relation to their professional integrity and in the advice I have received.

Their advice has always been prompt and I have received annual reviews which have been helpful in revising any of my products. I have no hesitation in recommending Hammond Raggett to any potential client.”

Lionel, Cheshire

“Over the many years we have been with Hammond Raggett & Co we have always been extremely pleased with the service and personal attention they have given. Their advice has always been clearly explained and we have been kept up to date with our investment portfolio through the annual reviews.

They are a thoroughly professional and competent organisation and they have guided us through our finances and pensions, answering all our queries in a most efficient manner.

We would not hesitate to recommend their services.”

Barry and Cathy, Cheshire 

“The words that instantly come to mind are – friendly, attentive, efficient and effective. It’s the truth so what else can I say apart from, you can put my name to them if you wish.”

Gordon, Cheshire

“I have been a client of Hammond Raggett for over twelve years and have always been very pleased with the service I receive. I am particularly indebted to Stephen for his investment advice and to Charlotte for her regular updates”

Paul, Wirral

“We have been extremely satisfied with the service that we have received, the management of our investments and personal advice given for our own circumstances.  When we have had any queries, they have been dealt with quickly and effectively.  We have complete trust in our adviser and would be very happy to recommend Hammond Raggett & Company to our friends and family.”

 Ray and Mary, North Yorkshire

I have relied on the help and advice of Hammond Raggett for over 30years. I have always found the level of professionalism and quality of service very reassuring. Now retired, I feel confident that l am in the best possible situation with regards to my finances thanks to them. I am only too happy to recommend the company to anyone who is looking to start planning for their future.

John, Merseyside

Hammond Raggett and Co helped me to better understand the risks my business faced and put in place appropriate solutions quickly, diligently and without any inconvenience to me. They are highly recommended.

Mark, Yorkshire